Introduction
In an increasingly digitized world, the UAE continues to lead with innovative solutions like ICP Smart Services, a comprehensive platform designed to streamline immigration, residency, and identification processes. Formerly known as ICA Smart Services, this system, managed by the Federal Authority for Identity, Citizenship, Customs, and Ports Security, ensures effortless management of Emirates ID biometric appointments, visa applications, and other essential services. Whether you’re a resident, visitor, or business owner in the UAE, ICP Smart Services in UAE offers unparalleled convenience. From booking a biometric appointment for Emirates ID in Dubai or Abu Dhabi to rescheduling fingerprint appointments and tracking application statuses, this user-friendly platform is tailored for efficiency. Need to change your Emirates ID biometric appointment date or check details online? The portal and mobile app (UAEICP) provide seamless accessibility for all your needs.
Additionally, the system facilitates fingerprint appointments for Emirates ID, enabling faster processing at designated biometric centers in Dubai and other emirates. By centralizing these services, ICP Smart Services ensures that you can manage everything from visa status checks to identity updates at your convenience.
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In this guide, we’ll explore the features, benefits, and step-by-step instructions for making the most of ICP Smart Services in 2025.
What is ICP Smart Services in UAE?
ICP Smart Services in UAE is an advanced digital platform managed by the Federal Authority for Identity, Citizenship, Customs, and Ports Security. It provides a comprehensive range of services for residents, visitors, and businesses to streamline immigration, residency, and identity processes. The platform covers everything from visa applications and renewals to managing Emirates ID biometric appointments.
One of the key features of ICP Smart Services is the ability to easily schedule or reschedule biometric appointments for Emirates ID. Whether you need to book a biometric fingerprint appointment in Dubai, Abu Dhabi, or any other emirate, the system offers seamless accessibility. You can even modify your fingerprint appointment date or check the status of your biometric application online. The platform also facilitates visits to designated biometric centers in Dubai and other locations, making it easy to complete Emirates ID biometric requirements. This includes registering fingerprints and updating personal information efficiently.
In addition to these features, ICP Smart Services allows users to track visa statuses, manage identity card renewals, and ensure compliance with UAE regulations—all through a user-friendly online portal or mobile app. It’s the go-to solution for a hassle-free experience with UAE identity and residency services.
Visit ICP Smart Services Official Website: Click Here.
What Functions Does ICP Smart Services Provide?
ICP Smart Services offers a versatile platform designed to streamline and enhance processes for individuals, businesses, tourists, and government entities in the UAE.
Below is a detailed breakdown of its key functionalities:
For Individuals
- Check Your Applications: Monitor the status of your applications anytime from any device.
- Emirates ID Services:
- Apply for a new Emirates ID or request a replacement.
- Update or check the status of your Emirates ID biometric appointment.
- Passport Services: Apply for new passports, renew existing ones, or replace lost or damaged passports.
- Visa Services:
- Apply for, renew, extend, or cancel visas.
- Manage entry permits and amendments.
- Identity Verification: Authenticate identity online using UAE ID for secure access to personal services.
- Family Details Management: Amend family member details or update records due to divorce, birth, or death.
- Fee Exemptions: Request exemptions for delay penalties.
- Mabrouk Ma Yak: A one-stop solution for newborn documents, including ID cards, passports, and health insurance.
For Businesses
- Company Registration: Register new companies or renew existing registrations.
- Residency Services:
- Issue or renew residency visas for employees.
- Manage employee visa applications, renewals, and cancellations.
- Labour and Employee Management: Manage contracts and update employee records.
- Document Verification: Validate documents submitted by employees or partners.
- Business Licensing: Apply for, renew, or update business licenses.
- Establishment Cards: Issue, amend, renew, or cancel establishment cards.
For Tourists
- Visa Applications:
- Apply for single-entry, multiple-entry, or long-term tourist visas (up to 5 years).
- Options for family visit visas of 60 or 180 days.
- Travel Records: Check entry and exit records and manage related documentation.
- Visa Extensions: Extend tourist visas within the UAE without exiting the country.
For Government Entities
- Inter-Departmental Services: Streamlined data sharing across government departments.
- Statistics and Reporting: Access detailed immigration, residency, and visa data for governance and policy-making.
- Regulatory Compliance Management: Facilitate adherence to local immigration laws.
General Services
- Financial Transactions:
- Pay fines or fees for government services.
- Request refunds or file appeals for penalties.
- Application Management: Modify existing applications or reschedule biometric appointments.
- Public Queries and Support:
- Access a help desk for service-related queries.
- Use the virtual assistant “Ask Hamad” for live chat support in Arabic or English.
- Emergency Alerts: Receive notifications for public safety and emergency updates.
- Educational Resources: Access guidelines and tutorials for using ICP Smart Services efficiently.
ICP Smart Services ensures seamless, secure, and user-friendly access to critical government services, making it an indispensable platform for anyone residing or operating in the UAE.
Who Has To Register for ICP Smart Services?
Registration for ICP Smart Services is essential for various individuals, businesses, and entities in the UAE who need to manage government services such as residency, Emirates ID, visa, and passport processes.
Here’s an overview of who needs to register for these services:
1. As a New Resident
Newcomers to the UAE must register with ICP Smart Services to apply for residency visas, including the Emirates ID and related visa services. This includes:
- Applying for a new Emirates ID.
- Registering for visa and residency permits.
New residents will also need to schedule Emirates ID biometric appointments through the platform.
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2. For Visa Renewal or Changes
Existing UAE residents must register with ICP Smart Services when renewing their residency visas, updating visa status, or modifying personal details, such as family information or job status. This includes:
- Visa renewals and visa cancellations.
- Changing fingerprint appointments and visa amendments.
3. For Passport Services
UAE nationals may need to register with ICP Smart Services for tasks like passport renewals, applying for a new passport, or updating passport details. The service is available for managing and tracking all passport-related services.
4. Businesses and Employers
Business owners and employers must register to manage employee visas, labour contracts, and other essential business-related tasks. This includes:
- Applying for business licenses.
- Managing employee visa applications and renewals.
- Establishment card renewals and amendments.
5. As a Visitor
Tourists visiting the UAE will need to register if they require an entry permit, tourist visa, or an extension of their current visit visa. Visitors can also use the portal for managing visa extensions and other travel documentation.
6. GCC Nationals
GCC nationals (from Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the UAE) who need residency or ID services while in the UAE must register. While they typically don’t require a visa, they can use the ICP Smart Services portal to manage residency and identity-related services.
Special Provisions for People of Determination in the UAE
The UAE government offers several special provisions for People of Determination, ensuring they can access vital services like passport issuance, visa management, and Emirates ID updates with ease and convenience. These provisions are designed to provide enhanced support and accessibility for people with disabilities or medical conditions.
1. Fingerprint Exemptions
One of the key provisions is the fingerprint exemption for People of Determination. UAE citizens who fall under this category are not required to undergo the biometric fingerprinting process when applying for services such as:
- Passport issuance or renewal.
- Passport replacement. This exemption ensures that individuals with certain disabilities or medical conditions do not face barriers when accessing essential services like the Emirates ID or passport services.
2. Fee Waivers
In line with the UAE’s commitment to supporting People of Determination, all charges or fees associated with government services are waived. This includes service fees, processing fees, and any other administrative costs related to Emirates ID applications, passport renewals, or visa applications. The fee waivers make it easier for individuals with disabilities to access these essential services without financial strain.
3. Sponsorship File Fee Exemption
People of Determination are also exempt from the usual financial guarantees required to open a sponsorship file. This exemption is especially helpful for individuals who may need a guardian or caregiver for their support. The usual sponsorship fees that employers or families need to pay are waived, easing the financial burden of managing their immigration or residency needs.
4. Priority Services
To further ensure accessibility, People of Determination and senior citizens are typically given priority service at government service centres. This provision reduces waiting times and facilitates faster processing of applications for services like Emirates ID, visa renewals, and other government services. This priority service ensures that people who may have mobility challenges or other difficulties can complete their transactions efficiently and comfortably.
5. Case-by-Case Assessment
It’s important to note that the exceptions for People of Determination are assessed on a case-by-case basis. Applicants may need to provide supporting documentation or medical certificates to qualify for the exemption. These documents help verify their eligibility for the special provisions and ensure that only those who truly need the support receive it.
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How to Register for ICP Smart Services
Registering for ICP Smart Services is a straightforward process that enables UAE residents, businesses, and visitors to access a wide range of government services, including residency, Emirates ID, visa services, and more.
Follow the steps below to complete your registration:
1. Visit the Official ICP Website
To start the registration process, go to the official ICP website of the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP). This is where you can access all the services related to residency, visa, Emirates ID, and other essential immigration needs.
2. Create an Account
Look for the option to create a new user account on the homepage of the ICP website. To proceed, you will need to enter basic personal information, such as:
- Full name
- Email address
- Phone number
This step is necessary for setting up your account and ensuring you can access ICP Smart Services securely.
3. Account Verification
After submitting your details, you will need to verify your account. Typically, you will receive a verification link sent to your email or a verification code sent to your mobile phone. This step ensures your contact information is correct and valid.
4. Log In
Once your account is verified, you can log in using the credentials you created during the sign-up process (email/phone number and password). This will give you access to all ICP Smart Services.
5. Enter Required Information
Once logged in, you will be prompted to fill in additional personal information based on the services you intend to access. This may include details from:
- Emirates ID
- Passport
- Residency details
- Employment information (for businesses and employees)
This ensures that ICP can provide you with the relevant services such as visa applications, residency renewals, or Emirates ID updates.
6. Complete the Registration
Follow the prompts to complete your registration. You may need to:
- Agree to the terms and conditions of using ICP Smart Services.
- Provide any additional documentation or verification information if needed (e.g., proof of residency or employment).
Once completed, you are officially registered.
7. Access Services
After successfully completing your registration, you can immediately start using the ICP portal to access a variety of services such as:
- Emirates ID applications or renewals
- Residency visa services
- Visa status tracking
- Application status updates
- Requesting entry permits and more
You can manage these services from the comfort of your home or office, without the need to visit government service centers.
Alternative Registration Methods
If you prefer other methods, there are several alternative ways to register for ICP Smart Services:
At the Airport
If you’re arriving in the UAE, you can register at the airport. Provide your Smart Number and nationality at the Smart Services counter for registration upon arrival.
By Telephone
Alternatively, you can complete the registration by calling the ICP’s customer service number at 800 9090. This option allows you to register and get assistance over the phone.
Mobile Application
For even more convenience, you can download the UAEICP mobile application from the official website. The app allows you to register and access ICP Smart Services from your mobile device, making it easier to manage services on the go.
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How to Apply for Visas Through ICP Smart Services
The ICP Smart Services platform offers various visa options for residents, entrepreneurs, and visitors to the UAE. Among these, the Golden Visa stands out as a long-term residency visa for those who wish to live, work, and study in the UAE for up to 10 years. The Golden Visa is designed to attract talented individuals, investors, entrepreneurs, researchers, and professionals in various fields, including science, technology, medicine, and more.
Golden Visa
The Golden Visa is available to:
- Talented individuals
- Researchers and scientists
- Outstanding students
- Doctors and specialists
- Innovators and entrepreneurs
- Investors in the UAE’s economy and real estate sectors
This visa provides several benefits, including access to top-tier education, healthcare, and the opportunity to sponsor family members for residence. If you’re interested in applying for the Golden Visa, here’s how you can do it through ICP Smart Services.
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How to Apply for the Golden Visa
- Log in to ICP Smart Services: Access the ICP Smart Services website. If you do not have an account, you will need to register by providing personal details and completing the verification process (refer to the registration guide above).
- Navigate to the Golden Residency Section: Once logged in, go to Public Services, then select Golden Residency.
- Review Eligibility Criteria: Carefully review the Golden Visa eligibility criteria to ensure you meet the requirements. You can check your eligibility by clicking ‘Golden Residency Services’ and then ‘Check Your Eligibility.’
- Complete the Application Form: Fill out the application form with personal details, current visa status, passport information, and qualification criteria (such as investment details or academic records).
- Upload Required Documents: Attach necessary documents like:
- Passport
- Current visa
- Proof of investment/entrepreneurship
- Academic qualifications and more.
- Pay Application Fees: Once your application is submitted, you will be directed to the payment page to pay the specified application fees.
- Wait for Approval: Your application will be reviewed by the authorities. You can track the status of your application on the ICP website.
- Interview or Verification (if required): Some applicants may need to attend an interview or provide additional documentation. Biometric data submission may also be required at a Customer Happiness Centre or biometric center.
- Receive Your Golden Visa: After approval, your Golden Visa will be issued. Additional steps, like a medical test, may be required depending on the specific visa process at the time.
Golden Visa Fees
| Fee Type | Amount (AED) |
|---|---|
| Request Fee | 100 AED |
| Issue Fee | 100 AED |
| E-service Fee | 28 AED |
| ICP Fee | 22 AED |
| Smart Service Fee | 100 AED |
| Total Registration Fee | 2800 – 4800 AED |
Other Visas Available through ICP Smart Services
In addition to the Golden Visa, ICP Smart Services provides a variety of visa options for businesspeople and entrepreneurs. You can apply for visas based on your specific needs, whether you’re looking to start a business, work, or invest in the UAE. Visit the ICP Smart Services website for a full list of visa options and requirements for each category.
By following the steps outlined above and ensuring you meet the eligibility requirements, you can easily apply for the Golden Visa or any other visa type through the ICP Smart Services portal.
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Grace Period for Status Amendments (Now Ended)
From September 1 to October 31, 2024, with an extension until December 31, 2024, the Federal Authority for Identity and Citizenship, Customs, and Ports Security introduced a special grace period for those with residency or visa violations. During this period, violators could amend their status even if their passport had just one month of validity, instead of the usual six months required. The goal of this initiative was to simplify the process, encouraging violators to either leave the UAE without facing an entry ban or to secure employment and stay legally in the country.
Although this grace period has now ended, those who took advantage of it were exempt from fines and benefited from a smoother process. Moving forward, individuals seeking visa renewals or status amendments will need to adhere to the standard requirements, including the six-month passport validity rule.
How To Track Your Visa Status/Application on ICP
Tracking your visa status or application through the ICP (Federal Authority for Identity, Citizenship, Customs & Port Security) Smart Services is easy, and you have several methods to choose from:
1. Check on the ICP Smart Services Website
To track your visa status online, visit the official ICP Smart Services website. Navigate to the “Visa Status” section, where you’ll need to enter your application number and other relevant details, such as your passport number or Emirates ID. Once the required information is provided, click the “Search” or “Check Status” button. The system will display your visa’s current status—whether it’s under review, approved, or requires further action. Additionally, you may receive status update notifications via email or SMS.
2. Contact the ICP Call Centre
If you prefer direct communication, you can easily contact the ICP Call Centre. The center is available 24/7, providing assistance to track your application. You can reach them at 600522222 for any queries regarding your visa status or application.
3. Use the ICP Mobile Application
For ultimate convenience, the ICP mobile application allows you to check your application status anytime, anywhere. Simply log in to the app, and you’ll have access to your visa application progress, making it easy to stay updated.
4. Visit a Customer Happiness Centre
ICP operates numerous Customer Happiness Centers across the UAE, in major emirates such as Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain. These centers are equipped to help with visa, passport, residency, and other related services. You can find the nearest center to you on the ICP website and visit them for in-person assistance with your application.
With these simple methods, you can easily track your visa status or application and stay informed throughout the process.
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Conclusion
In conclusion, ICP Smart Services offers an efficient and streamlined solution for managing a wide range of immigration, residency, and identity services in the UAE. Whether you are a new resident, tourist, or business owner, the platform provides convenient online access to essential services like visa applications, Emirates ID updates, passport services, and much more. Through ICP, users can also easily track their visa status or application progress, ensuring they stay informed throughout the process.
The registration process is simple, with multiple options for users to create and manage their accounts, including online registration, via telephone, or through the ICP mobile app. Additionally, the ICP supports people of determination by providing exemptions from fingerprint requirements and fee waivers, ensuring that all individuals have equal access to services.
Moreover, ICP’s Customer Happiness Centres across the UAE and 24/7 support through the call center make it easier for residents and visitors to get assistance whenever needed. As the UAE continues to evolve, ICP Smart Services will remain an essential platform for efficiently handling vital residency and immigration-related needs. Whether you are applying for a Golden Visa, renewing your residency, or managing employee visas, ICP is your go-to solution for a smooth and hassle-free experience.
